Programme and Operations Co-ordinator

  • G03 Good Health and Well Being
  • G04 Quality education
  • Copenhagen, Denmark
  • January 23, 2019

Website dfh_dk Dansk Flygtningehjælp


Division for Africa and Americas
International Department, Operations

The position requires full proficiency in Spanish and English.

The Danish Refugee Council (DRC) is looking for an experienced Programme and Operations Coordinator (POC) within the Division of Africa and Americas in International Department to focus on programme support, grants management, operational compliance and risk management for South Sudan and Colombia as well as to engage in and lead organisational strategic priorities.

DRC offers a challenging position in an international and dynamic work environment to an experienced and dedicated professional who wants to continue his/her career with a leading international humanitarian organisation committed to the protection of forced displaced people in conflict zones world-wide.


Who is Danish Refugee Council

DRC is Denmark’s largest international non-governmental organisation. We work with humanitarian and development activities to ensure a dignified life for refugees, the displaced, and displacement-affected people and communities in more than 35 countries.

We focus our assistance on the entire displacement process: from the moment a crisis first emerges and displaces people internally in their home countries or across borders, to these people’s life in camps, to their arrival in a foreign country, and ultimately to the process of rebuilding a normal life, either through voluntary return, local integration or resettlement.


Main tasks and responsibilities

The POC is overall responsible for providing and mobilising HQ support to country operations and regional office hosted within the Division in general and to East Africa / Great Lakes and Columbia in particular. The POC operates under the raison d’etre of the Operational Divisions by which he/she support the HoD to provide management and leadership to the DRC & DDG operations globally, and in particular to promote and ensure operational compliance and development, and to promote a global execution of new policies and standards.

The position consists mainly of the daily operation support initially to Colombia (DRCs new engagement on the Venezuelan displacement crisis) as well as to DRC’s operation in South Sudan under the EAGL Region. In addition to this, it is expected that the POC will take lead on one or more strategic priorities that runs across the organisation especially within financing and resource mobilisation.

The POC takes a proactive and supporting approach in helping to ensure that the programmes operate in compliance with standards, guidelines and commitments, and that relevant priorities and strategic objectives are pursued. He/she has a strong understanding of the operational challenges in the field and takes an interest in funding and financing opportunities and constraints in the humanitarian and development sector.


  1. Promote and help ensuring that communication with donors in particular related to grants is timely, compliant and characterised by high quality;
  2. Organisational risks are systematically and comprehensively identified as well as properly managed;
  3. Run strategic processes involving multiple stakeholders resulting in well-written and documented papers/strategies.
  4. Oversee the annual cycle and related processes and tools are applied in the local context;
  5. Maintain overall knowledge as to what happens in the Country Operations of his/her focus allowing him/her to respond in general terms to internal and external country specific inquiries.
  6. Constitute the contextualising link between HQ and field that helps translate and apply global policies and procedures to the operational context of his/her geographical responsibility and vis a versa.
  7. Engage in various workgroups and strategic initiatives at HQ levels and in particular where the operational and contextual perspective is required and/or Operations are lead or co-lead.


The successful candidate will be part of the Division for Africa and Americas consisting of 10 colleagues working with the 18 country operations and three regions in Africa as well as DRCs operation in Colombia. In addition to this, Operations has the lead on a number of strategic priorities especially within Financing. The POC will travel 3-5 time a year.

Profile and qualifications

You are a flexible and team-oriented colleague able to handle – at times – intense work pressure, tight deadlines and ad hoc demands. Towards the field, you have a service-minded approach and you are keen to build strong working relations, while at the same time being pro-active and persistent in our shared pursuit for high level of quality and compliance. Your experience allows you to take initiative and operate with a high degree of independence.


Specific qualifications

  • Relevant and qualifying educational background.
  • At least 3 years of full-time employment applying tasks related to the above.
  • At least 5 years of experience within the international humanitarian sphere preferable from both HQ and field employments.
  • Experience in planning, co-ordinating and leading processes that include multiple stakeholder and interests.
  • Strong writing credentials and experience in reviewing and proposals and reports.
  • Full professional proficiency in English and Spanish.
  • Experience in developing and applying tools and systems.
  • Systematic and analytical approach with a high degree of attention to details.
  • Good command and interest in reviewing financial data and compliance. A certain analytical capacity within Finance and risk management in general an advantage.
  • Fluency in French is an advantage.



Salary terms are in accordance with the agreement between DRC and AC. DRC offer a permanent full-time contract with starting date asap. Duty station in Copenhagen, Denmark. This is a national position for which local terms and conditions apply.

Please note that you need to have the right to work in Denmark (through nationality or existing work visa) in order to be considered for this role.

Further information

For more information, please refer to the Terms of Reference and on DRCs homepage. Please note that due to an organisational restructuring, changes to the ToR might occur.

Further information about the position can be obtained by contacting POC, Lea Balskilde on 3373 5373, POC, Mikkel Jensen on 3373 5289 or Head of Division, Christian Jacob Hansen on +45 3373 5036.


Application and CV

Please apply online via HR Manager. > Vacancies > Current vacancies > Programmes and Operations Co-ordinator. Please submit your application in English no later than 23 January, 2019.

DRC’s capacity to ensure the protection of and assistance to refugees, IDP’s and other persons of concern depends on the ability of our staff to uphold and promote the highest standards of ethical and professional conduct in relation DRC’s values and Code of Conduct, including safeguarding against sexual exploitation, abuse and harassment. DRC conducts thorough and comprehensive background checks as part of the recruitment process. Visit to read more about what we do to secure robust safeguarding mechanisms.

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